Privacy Policy

Last Updated: April 2026

Welcome to TheHouseWala.com. We value your trust and are committed to protecting your personal information and your right to privacy. This Privacy Policy explains in detail how we collect, use, store, share, and safeguard your information when you access or use our website, mobile-friendly platform, or any related services (collectively referred to as the “Platform”).

By visiting, registering, or using our services, you acknowledge that you have read and understood the practices described in this Privacy Policy and agree to the collection and use of information in accordance with this policy.

If you do not agree with this Privacy Policy, please do not use our Platform.

Effective Date: April 2026

1. About Our Platform

TheHouseWala is an online real estate marketplace designed to connect property buyers, sellers, property owners, and real estate agents across India. Our platform enables users to create accounts, upload and manage property listings, search and explore properties, communicate with other users, and receive inquiries related to real estate transactions.

TheHouseWala operates as a technology platform that facilitates property discovery, advertising, and user interaction. We do not act as a real estate broker, property dealer, or legal advisor unless explicitly stated. Any negotiations, agreements, or transactions related to property buying, selling, or renting take place directly between users.

By using our Platform, you understand and agree that:

• Users may voluntarily share personal and property-related information while creating accounts or listing properties.
• Property listings, images, descriptions, and contact details may become publicly visible to enable communication between buyers and sellers.
• The Platform is designed to simplify property discovery, marketing, and communication between interested parties.
• We may collect and analyze user data to improve platform functionality, enhance user experience, maintain security, and prevent fraud or illegal activities.

Your continued use of TheHouseWala signifies your consent to the practices outlined in this Privacy Policy.

2. Information We Collect

To provide and improve our services, we collect different types of information from users when they register, list properties, browse listings, or interact with our Platform. The information collected helps us operate the website securely, improve user experience, and prevent fraud or misuse.

2.1 Personal Information

When you create an account, contact other users, or interact with our services, we may collect personally identifiable information including:

• Full name and profile information
• Email address for account verification and communication
• Mobile phone number for login, OTP verification, and buyer inquiries
• City, state, and location details to personalize property results
• Account login credentials (stored in encrypted and secure format)
• Profile photos or business details (if voluntarily provided)

This information is collected only when voluntarily provided by users and is used to enable secure account access, communication, and platform functionality.

2.2 Property Listing Information

When users create or manage property listings, we collect information required to publish and promote the property on our platform.

• Property images, videos, and media files uploaded by users
• Property title, description, pricing, and property specifications
• Property address, locality, city, and map location
• Amenities, features, and property highlights
• Contact preferences and inquiry details
• Any additional information voluntarily submitted in listings

Please note that property listings are publicly visible and can be accessed by visitors, search engines, and other users of the Platform.

2.3 Automatically Collected Data

When you access or browse our website, certain technical and usage information is automatically collected to help us understand how the Platform is used and to improve performance and security.

• Internet Protocol (IP) address
• Browser type, device type, and operating system
• Pages visited, clicks, and session duration
• Date and time of visits
• Referring website, advertisement, or search engine
• Cookies and similar tracking technologies

This information is collected through cookies, analytics tools, and server logs and is used strictly for analytics, security monitoring, fraud prevention, and service improvement.

3. How We Use Your Information

The information we collect is used to operate, maintain, improve, and secure the Platform. We process user data only for legitimate business purposes and in accordance with applicable data protection laws.

We use collected information for the following purposes:

• Account Creation and Management: To register users, verify identity through email or OTP authentication, maintain user profiles, and provide secure login access.
• Publishing and Managing Property Listings: To display property details, images, pricing, and contact information so that potential buyers and tenants can view and inquire about listings.
• Facilitating Communication Between Users: To enable buyers, sellers, owners, and agents to contact each other through phone, email, or platform-based inquiries.
• Personalizing User Experience: To show relevant property recommendations, location-based search results, and customized content based on user preferences and browsing behavior.
• Improving Platform Performance: To analyze usage trends, monitor website traffic, fix technical issues, and enhance website speed, usability, and functionality.
• Fraud Detection and Security: To detect suspicious activities, prevent fake listings, stop spam messages, and protect users from unauthorized access or misuse of the Platform.
• Customer Support and Communication: To respond to user inquiries, provide technical assistance, resolve disputes, and send service-related notifications or updates.
• Legal Compliance: To comply with applicable laws, regulations, government requests, or legal obligations where disclosure of information is required.

We do not use your personal information for purposes unrelated to the services provided by the Platform.

4. Communication Between Users

TheHouseWala is designed to connect property buyers, sellers, agents, and property owners directly. To enable property inquiries and facilitate communication, certain contact information may be shared with other users.

When you publish a property listing, you understand and agree that your contact details may be made available to interested buyers or tenants so they can contact you regarding the property.

• Your phone number or WhatsApp number may be displayed on property listings.
• Users may contact you directly regarding property inquiries.
• We may send inquiry notifications via email, SMS, or phone.
• We may store communication history for fraud prevention and dispute resolution.

TheHouseWala does not control or guarantee the behavior of users who contact you. We recommend exercising caution while sharing additional personal or financial information with other users.

By listing a property on our Platform, you consent to the sharing of your contact information for property-related communication purposes.

5. Cookies & Tracking Technologies

We use cookies, tracking pixels, and similar technologies to enhance user experience, improve platform performance, and analyze website traffic.

These technologies help us:

• Maintain secure login sessions and remember user preferences
• Understand how users interact with our website
• Measure traffic and user behavior using analytics tools
• Improve website speed, usability, and content relevance
• Detect suspicious activity and prevent fraud
• Support future advertising, remarketing, and promotional campaigns

Cookies are small data files stored on your device when you visit our website. You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features and functionality of the Platform.

By continuing to use our website, you consent to the use of cookies and tracking technologies as described in this policy.

6. Third-Party Services

To operate and improve our Platform, we may use trusted third-party service providers. These partners help us deliver core functionality, analytics, hosting, security, and future monetization features.

Third-party services may include, but are not limited to:

• Web Hosting & Cloud Providers: for secure storage, website uptime, and data processing.
• Analytics Services: such as Google Analytics to understand traffic, usage patterns, and user behavior.
• Email & SMS Service Providers: to send OTP verification, alerts, and customer communications.
• Payment Gateways (Future Integration): for processing paid listings, subscriptions, or promotional services.
• Advertising & Marketing Partners (Future): for remarketing, promotional campaigns, and advertising services.

These third-party providers may access limited information only as necessary to perform their services. They are contractually obligated to protect your data and are not permitted to use it for unauthorized purposes.

TheHouseWala is not responsible for the privacy practices of external websites or services linked from our Platform. Users are encouraged to review the privacy policies of any third-party services they interact with.

We do NOT sell, trade, or rent users' personal information to third parties. This is a core principle of our platform and we only use data as described in this Privacy Policy.

7. Data Security

We take data protection seriously and implement industry-standard technical and organizational security measures to safeguard user information.

• Secure servers and firewall protection
• Encrypted passwords and authentication systems
• Restricted internal access to sensitive data
• Regular monitoring for suspicious or unauthorized activity
• Protection against spam, bots, and fraudulent listings

Despite our best efforts, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

In the event of a data breach that affects user personal information, we will notify affected users and relevant authorities as required by applicable laws.

8. Data Retention

We retain personal and listing data only for as long as necessary to provide services and fulfill legal obligations.

• User account data is retained while the account remains active.
• Property listings may remain visible until removed by the user.
• Communication records may be stored for fraud prevention and dispute resolution.
• Certain data may be retained to comply with legal, tax, or regulatory requirements.

Users may request account deletion and data removal at any time by contacting our support team. Some information may be retained where required by law or for legitimate business purposes.

9. User Rights

We respect your rights regarding your personal information and provide users with control over their data.

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.
• Update or Correct Information: Modify or update your profile, contact details, or property listings at any time through your account.
• Request Account Deletion: You may request permanent deletion of your account and associated personal data by contacting our support team.
• Remove or Edit Listings: You can delete or modify property listings whenever you choose.
• Withdraw Consent: You may withdraw consent for communications or marketing messages at any time.
• Raise Privacy Concerns: Contact us if you believe your data has been misused or handled improperly.

We will respond to all legitimate data requests within a reasonable timeframe, subject to legal and regulatory requirements.

10. Third-Party Links

Our Platform may contain links to external websites, services, or advertisements that are not operated or controlled by TheHouseWala.

• We do not control the content or privacy practices of third-party websites.
• Visiting external links is at your own discretion and risk.
• We encourage users to review the privacy policies of any external websites they visit.

This Privacy Policy applies only to information collected through TheHouseWala platform.

11. Children’s Privacy

Our services are intended for users who are at least 18 years of age. We do not knowingly collect personal information from children or minors.

• If you are under 18, please do not use or register on our Platform.
• If we become aware that a minor has provided personal information, we will take steps to delete such data.
• Parents or guardians who believe their child has provided information may contact us for removal.

12. Changes to This Policy

We may update, modify, or revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices.

• Any updates will be published on this page with a revised "Last Updated" date.
• Significant changes may be communicated via email or website notifications.
• Continued use of the Platform after updates means you accept the revised policy.

We encourage users to review this page periodically to stay informed about how we protect their information.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us using the details below:

14. Google AdSense & Advertising Cookies

We may display advertisements on our Platform using Google AdSense, a third-party advertising service provided by Google.

Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to this website and other websites on the internet.

Google’s use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our site and/or other sites across the Internet.

Other third-party vendors or ad networks may also use cookies, scripts, or web beacons to measure the effectiveness of advertisements and personalize advertising content that you see on the Platform.

Advertising helps us keep TheHouseWala platform free and accessible for users.

By using our website, you consent to the use of cookies and the processing of data for advertising and analytics purposes.

• Google uses cookies, including the DoubleClick cookie, to serve ads based on users’ previous visits to our website or other websites.
• These cookies enable Google and its partners to display personalized advertisements based on user interests.
• Users may opt out of personalized advertising by visiting Google Ads Settings: https://adssettings.google.com
• Third-party vendors and ad networks may also use cookies, JavaScript, or web beacons in their advertisements.

These technologies are used to measure advertisement effectiveness and show ads relevant to user interests. TheHouseWala has no control over cookies used by third-party advertisers.

We encourage users to review Google’s advertising privacy policy: https://policies.google.com/technologies/ads

15. GDPR & International Users

If you are accessing our Platform from outside India, please note that your information may be transferred, stored, and processed in India where our servers and operations are located.

• By using our services, you consent to the transfer of your data to India.
• We implement industry-standard safeguards to protect personal information.
• Users from the European Economic Area (EEA) may request access, correction, or deletion of their personal data.

16. CCPA Privacy Rights (California Users)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Request disclosure of the personal data we collect.
• Request deletion of personal data.
• Request information about how data is used.
• Opt-out of the sale of personal data.

We do not sell personal data to third parties. California users may contact us to exercise their privacy rights.

TheHouseWala
India-based online real estate platform
Email: support@thehousewala.com

We aim to respond to all privacy-related inquiries within a reasonable timeframe.